Frequently Asked Questions

Quais são os motivos que levam as empresas a contratar os serviços de fulfillment e armazenagem sob demanda encontrados na Stokki?

Os serviços de fulfillment e de armazenagem sob demanda normalmente atendem às empresas que necessitam:

– Terceirizar sua operação logística, pois tem uma equipe reduzida, não conhecem muito o mercado de logística e enfrentam dificuldades em encontrar fornecedores de qualidade, que atendam suas necessidades e se integrem a seus ERPs para automatizar a gestão;

– Terceirizar parte da operação, para obter maior capilaridade de estoque e aproximar seus produtos dos clientes, possibilitando a adoção de estratégias logísticas mais competitivas;

– Adicionar capacidade extra de armazenagem e atendimento de pedidos, por curtos períodos, para lidar com picos sazonais de demanda, como, por exemplo, na época da Black Friday, do Natal e de outras datas comemorativas;

– Testar novos mercados;

– Colocar em prática planos de contingência para lidar com situações inesperadas do mercado.

Como funciona a contratação dos serviços de fulfillment para e-commerce?

Primeiro, você entra em contato com a nossa equipe, seja via plataforma, formulário, chat ou whatsapp, e nos envia algumas informações sobre o seu negócio, como: tipo de produto vendido, quantidade de pedidos por dia ou mês, espaço que seus produtos ocuparão no armazém (em paletes ou metros cúbicos) e onde você precisa do serviço, ou onde a maioria dos seus clientes se encontra.

Daí, com base nessas informações, passaremos mais detalhes sobre o preço, locais, serviços e SLAs. Tudo aprovado, é só assinar o contrato, enviar o seu estoque e gerir toda a sua operação pela nossa plataforma, que também pode se integrar ao seu software de gestão e ERP, para automatizar ainda mais seus processos.

Does Stokki require any integration?

No. Stokki is a web-based platform and does not require any integration with WMS or ERP. You can start immediately by accessing the platform or, if you prefer, we can integrate with your WMS or ERP system, upon prior consultation.

How is Stokki paid?

Stokki’s remuneration is based on the closing of a deal, through a success rate applied to the value of the contract. For more information about our rates, please contact our team by email: contato@stokki.com.br

What kind of contract does Stokki use?

The standard legal model is a Terms and Conditions agreement available here. However, if it is necessary to evaluate a separate legal contract for more complex transactions, or to adapt to specific internal requirements, the details can be evaluated and discussed directly with Stokki’s legal sector.

Can I change my ads at any time?

Yes, on the Stokki platform you can define the space and services you want to offer as you wish. You can also delete your ads at any time.

However, the agreements already signed with customers, through our platform, must be complied with as contracted.

How do I list my warehouse, self storage or leasable space?

It’s easy and fast. Just click here and you will be redirected to the user registration page. There, you will have to fill out our form and, once the registration is approved, you can advertise as many spaces and services as you want.

How much does it cost to register with Stokki?

The Stokki registration process is free of charge. However, for your registration to be approved, Stokki requires some information, documentation, in addition to the recognition of the location, to guarantee our customers the quality and safety of the services offered by the platform.

What information is visible to customers?

Customers will be able to see the price you have listed, as well as photos and company information for each unit: location, accreditations, facilities, resources, services and any other profile information. Customers will not be able to see your company name or contact details until they connect to you through the platform.

Why should I register my space and services at Stokki?

Stokki helps companies with excess storage capacity to attract new customers and transform their excess capacity into additional revenue.

Through the Stokki platform, your company will be able to connect with customers from different sectors and obtain a communication channel to enhance your business.

Can I also contract the transport of my operations through the Stokki platform?

Yes, if you need transportation for cargo handling between warehouses, or for reverse logistics, or for order delivery, you can contract through our platform. Normally, the providers registered in our network offer complete logistics services, from end to end, according to your demand.

Will my products be safely stored in the logistics operators registered with Stokki?

The logistics operators that are part of the Stokki network undergo a careful selection before the registration is approved, which requires a series of documents, insurance and information, in addition to a personal assessment by our team on the structure and quality of the services provided.

Is it possible to manage my inventory through the Stokki platform?

Yes, through the Stokki platform your company can manage the entry and exit of products in stock, in all warehouses that are located, from the SKUs indicated when registering the items.

What happens after I request a quote?

When requesting a quote in the Stokki platform, our team will contact you to seek further information about your needs and, in parallel, will consult the best provider to your demand to formalize the budget.

As soon as the budget is ready, Stokki will send an alert message and then the hiring process can be started.

Can I access my products at the contracted warehouse whenever I want?

It depends on the type of contract. If you contract a self storage service or lease your own space (warehouse), you can access the products freely.

However, if you hire the service of a logistics operator, access to the warehouse will be restricted due to security concerns. Access can only be done by an auditor, upon prior consultation and scheduled in advance by our team.

How is the inventory tracked at Stokki and what happens if there is a discrepancy in the information?

Each logistics operator checks the products when entering and leaving his warehouse, with all movements tracked on the Stokki platform, so that you have a real-time view of your inventory. All storage providers perform standard cycle counts to ensure that the stored inventory matches what is described on the platform. In addition, your company can still request a cycle count on demand, at any time. Just schedule with Stokki, that one of our specialists will assist you in the process and will help to identify and resolve any discrepancies.

How does Stokki handle liability for goods in their storage and distribution network?

All logistics providers in our network are fully insured and assume full responsibility for any loss, damage caused or negligence. If you prefer, full risk cargo insurance can be purchased separately through Stokki at a competitive cost.

Can Stokki support dedicated operations or just offer storage for multiple customers?

The Stokki network consists mainly of shared distribution centers for customers. However, we can set up dedicated installations with high volume or specific security needs. For inquiries about dedicated operations, please contact vendas@stokki.com.br

What types of companies can use the Stokki platform?

The Stokki platform can be used by all types and sizes of companies that demand logistical and storage services.

Does Stokki's network and technology support B2B and B2C businesses?

Yes, Stokki calls itself a B2E (Business to Everyone) company and can support those who work for B2B and B2C. Our complete range of services also includes last mile transportation and delivery, both for small orders and fractional loads (LTL), as well as for loads that require exclusive transportation, in the full truckload mode (FTL).

Does Stokki support integrations via API?

Stokki has the ability to drive the tracking and management of web-based activities. Depending on your needs, we can integrate with your TMS, WMS, ERPs and e-commerces platforms via API, depending on your system.

How does the on demand warehousing service work?

The on demand warehousing works as follows: companies only hire the space they need, temporarily or not, to store their assets. Contracts are flexible, scalable and payment is made according to usage.

The contract for this storage model is only possible because Stokki works with a network of specialized logistics operators, spread throughout Brazil, who offer their excess capacity through the platform. Thus, companies and providers enhance their business and optimize spaces already existents on the market.

Does Stokki have its own warehouses?

No, Stokki has a network of registered logistics operators and providers, who are specialized in warehousing, handling, distribution and e-commerce fulfillment. Our team of warehouse recruiters visits each logistics operator before they are added to the Stokki platform and maintains strict service level agreements (SLAs) to ensure quality service delivery. Do you want to know more about our solutions and providers?

Do I need to commit to a certain amount of space? Are there minimums required?

With Stokki, there is no minimum required when the contract is made with one of the logistics operators registered on our platform, in the on demand warehousing model. You will be charged based on what you use and what you send. Our providers are flexible and you can add or decrease capacity according to your demand. 

In the case of leasable spaces and self storage, the minimum contract period may vary according to the lessor.

How can Stokki help boost my company's logistics?

Traditionally, logistics services, management softwares and other optimization tools are separate. Stokki provides a unified solution.

Our team analyzes your supply chain to identify the best opportunities within our network and then helps to implement improvements in your distribution strategy.

In addition to specialized service, with the use of the Stokki platform, your company will be able to manage orders, inventory, contracting and payments for additional services, centralizing the workflow and facilitating the administration of your logistics department.

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