Frequently Asked Questions

What are the reasons companies use the on-demand fulfillment and warehousing services found at Stokki?

On-demand fulfillment and warehousing services typically cater to businesses that need:
- Outsource your logistics operation, as you have a small team, do not know much about the logistics market and face difficulties in finding quality suppliers that meet your needs and integrate with your ERPs to automate management;
- Outsource part of the operation, to obtain greater stock capillarity and bring its products closer to customers, enabling the adoption of more competitive logistics strategies;
- Add extra storage and order fulfillment capacity for short periods to deal with seasonal bursts of demand, for example, during Black Friday, Christmas and other commemorative dates;
- Test new markets;
- Obtain some tax benefit in states such as Espírito Santo and Santa Catarina;
- Put in place contingency plans to deal with unexpected market situations.

Can I also contract the transport of my operations through the Stokki platform?

Stokki has partnerships with several carriers specialized in logistics for e-commerce and that deliver throughout Brazil, with super competitive prices for our network customers. Talk to one of our experts to learn more.

Will my products be safely stored at the logistics operators registered at Stokki?

Yes, the logistics operators that are part of the Stokki network undergo a careful selection before the registration is approved, in which a series of documents, insurance and information are required, in addition to a personal assessment of our team on the structure and quality of services provided onsite (SLA level agreement).

Is it possible to manage my stock through the Stokki platform?

Yes, through the Stokki platform your company will be able to manage the entry and exit of products in stock, monitor the status and movement of orders in real time and also understand the quantity of your products available, by SKU and ABC classification, in all warehouses registered in our network.

What happens after I request a quote?

When requesting a quote through the Stokki platform, our team will contact you to seek further clarification about your company and the needs of your logistics operation, in order to formulate a budget, such as: location, area and type of storage, quantities of orders/month, products it sells, among other issues that interfere in the price. From there, your operation is evaluated by our in-house team of experts and the proposal sent.

Can I access my products in the contracted warehouse whenever I want?

As our fulfilllment warehousing providers work with multiple customers, no offsite visits are allowed without prior appointment and request. Access to all warehouses on our network is restricted due to security and internal organization issues. The external visit can only be made by an auditor, representative of the company, through consultation and advance scheduling requested from our team.

How are inventory and orders tracked at Stokki and what happens if there is a discrepancy in the information?

Each logistics operator checks the products when entering and leaving his warehouse, with all movements tracked on the Stokki platform, so that you have a real-time view of your inventory. All storage providers perform standard cycle counts to ensure that the stored inventory matches what is described on the platform. In addition, your company can still request a cycle count on demand at any time. Just schedule with Stokki, that one of our specialists will assist you in the process and will help to identify and resolve any discrepancies.

How does Stokki handle liability for goods in their storage and distribution network?

All logistics providers in our network are fully insured and assume full responsibility for any loss, damage caused or negligence. If you prefer, full risk cargo insurance can be purchased separately through Stokki at a competitive cost.

Can Stokki support dedicated operations or just offer storage for multiple customers?

The Stokki network consists mainly of shared distribution centers for customers. However, we can set up dedicated installations with high volume or specific security needs. For inquiries about dedicated operations, please contact vendas@stokki.com.br

What types of companies can use the Stokki platform?

The Stokki platform can be used by all types and sizes of companies that need to outsource and scale their logistics and warehousing operations.

Does Stokki require any integration?

No. Stokki is a web-based platform and does not require any mandatory integration with WMS, TMS or ERP to start operating a business. However, integration is important to be able to automate processes and communication between the customer, our platform and your company. Our platform easily integrates with your management software, via API, to automate the operation, or we offer our own WMS specialized in fulfillment. Talk to our team to find out more.

How is Stokki paid?

Stokki’s remuneration is based on the closing of a deal, through a success rate applied to the value of the contract. For more information about our rates, please contact our team by email: contato@stokki.com.br

What type of contract does Stokki use?

The standard legal model is a Terms and Conditions agreement available here. However, if it is necessary to evaluate a separate legal contract for more complex transactions, or to adapt to specific internal requirements, the details can be evaluated and discussed directly with Stokki’s legal sector.

Can I change my registration at any time?

Yes, on the Stokki platform you can define the space and services you want to offer, according to your availability. You can also delete your profile at any time.

However, agreements already signed with customers through our platform must be fulfilled as contracted and managed directly by our SaaS until the end of the term legally stipulated between the parties.

How do I register my warehouse and fulfillment services at Stokki?

Talk to one of our experts to schedule a meeting and understand how the approval process works.

How much does it cost to register at Stokki?

The Stokki registration process is free of charge. However, for your registration to be approved, Stokki requires some information, documentation, in addition to the recognition of the location, to guarantee our customers the quality and safety of the services offered by the platform.

What information is visible to customers?

Customers will be able to see photos and company structure information for each unit: location, accreditations, facilities, resources, services and any other profile information.

Customers will not be able to see your business name or contact details until they connect with you through the platform.

Why should I register my warehousing and fulfillment services at Stokki?

Stokki helps companies with excess storage capacity attract new customers and turn their idle space into additional revenue.

Through the Stokki platform, your company will be able to connect to different types of customers and obtain a communication and management channel to boost your business.

What types of companies can use the Stokki platform?

The Stokki platform can be used by all types and sizes of companies that need to outsource and scale their logistics and warehousing operations.

What is WMS?

WMS (Warehouse Management System) is software that helps a warehouse maintain accurate inventory control and fulfill orders more efficiently. A WMS not only provides information about the items in stock and their location in real time, but also monitors all activities and movements within a warehouse, helping users to optimize all activities involved in this process, such as receiving materials, better addressing, internal organization, optimizing picking, packing and shipping, among other functions. All this helps to reduce errors and optimizes the time and costs of the tasks involved in the day to day of the operation, bringing greater intelligence and control in the internal actions.

What types of companies can use the Stokki platform?

The Stokki platform can be used by all types and sizes of companies that need to outsource and scale their logistics and warehousing operations.